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ABOUT US
The Citizens Advice Bureau in Swale was formed by merging the Faversham & District Citizens Advice Bureau (CAB) and the Sittingbourne & Sheppey CAB on 1 June 2004. This new CAB is a company limited by guarantee and a registered charity providing free and confidential advice in Faversham, Sheppey, Sittingbourne and the surrounding villages in the Borough of Swale on the north coast of Kent, UK. The Memorandum and Articles of Association can be downloaded here. The Bureau has three branches in Faversham, Sheppey and Sittingbourne. As well as providing "drop-in" services for clients most weekdays, a phone enquiry line is available four days per week, and the CAB responds to over 70 phone enquiries per month. Out of hours, the CAB provides a "24/7" automated telephone advice line. Appointments are available for a range of support including Welfare Benefits, Debt Advice, Employment Tribunals, Benefits for Over-Sixties, a Duty Solicitor and Form Filling. Following feedback from a client satisfaction survey, appointments for generalist advice were introduced in January 2002. We can also provide help through Signing, Induction Loops and Interpreters in Nepali, Punjabi. Hindi, and Urdu.
Our Staff
If you are interested, please come in and see us, phone, email or write to the Manager. Trustee Board The members of the Trustee Board are also volunteers drawn from the local community. The current Chairman is Robin Duncan, Manager of Human Resources at Shepherd Neame Brewery. Members are elected for three years and are responsible for overseeing all the activities of the Bureau. Friends of the CAB in Swale If you would like to get personally involved in supporting the CAB, why not become a Friend of the CAB in Swale? Citizens Advice - the National Organisation Citizens Advice Bureaux in England, Wales and Northern Ireland belong to Citizens Advice, the operating name for the National Association of Citizens Advice Bureaux (NACAB). Citizens Advice delivers advice from over 2,000 CABx, each of which is a charity, run by paid staff and volunteers. The national organisation sets standards for advice and equal opportunities and supports CABx with an information system, training and other services. Citizens Advice also co-ordinates social policy, media, publicity and parliamentary work, operates a volunteer recruitment hotline on 08451 264 264 and a public information and advice website at www.adviceguide.org.uk. ICT Our Environment
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